Through years of practice and accumulation, Boan has devoted itself to the productization and standardization of the professional service system through the scientific service management process, and gradually formed Boan's own brand market service and after-sales service system - service.
For different industries, technologies, customer needs, and constantly innovate, optimize the combination, so as to provide customers with a high level of professional service system.

Service process

Service Outsourcing

Comprehensive professional outsourcing technical services: mainly for government departments, corporate departments, enterprise departments of the network system, multi-functional conference room system, etc., our company will provide professional technical services.

Service Description:

Computer and peripheral maintenance:

Desktop computers, notebooks, servers and computer peripherals such as printers and other maintenance, including hardware replacement and repair, installation of commonly used software, troubleshooting, such as operating systems, Office series, network management software, databases and so on.

Network services: network planning, network construction, network security:

According to customer demand for related network planning, design and construction, network Internet access, local area network construction, internal network resource sharing, mail server setup, etc.; to help users buy hardware and software, installation of special anti-virus equipment and anti-virus software, regular update of the virus database, to ensure that the enterprise network security.

Comprehensive wiring:

Enterprise information technology facilities and network facilities set up. Including: network cabling, server setup, router configuration, switch configuration, group telephone configuration, network topology design, network distribution planning.

Service Commitment:

Will provide customers with comprehensive services and related preparations according to the customer and customer product service needs, to provide customers with different needs of service response:

For example:

5×8×4 8 hours a day, 5 days a week hotline support, 2 hours to the scene after receiving the repair task

7×24×4 24 hours a day, 7 days a week hotline support, 2 hours to the scene after receiving the repair report task

 

Hotline answering rate: 100%

Equipment repair rate：≤3%

Effective customer complaints: ≤ 1%